Shipping policy
1. Shipping policy
Order processing
We process orders within 5 to 9 business days after payment is confirmed.
Orders placed on weekends or public holidays are processed on the next
business day.
Where we ship
We ship worldwide. If a carrier does not serve your area, or if local rules
prevent us from shipping to your country, we will contact you and refund your
order in full.
Delivery times
The estimated delivery time is 10 to 12 days from the date of shipment. This
is an estimate, not a guarantee. Delivery can take longer for remote
destinations, during peak season, or when a parcel is held by customs.
Shipping cost
Shipping is free on all orders, to every country we serve. We do not charge
handling fees.
Tracking
As soon as your order leaves our warehouse you will receive an email with your
tracking number and a tracking link. If you do not see it, please check your
spam folder before contacting us.
Customs duties and import taxes
Your order ships from Mexico. For international deliveries, your country may
charge import duties, taxes or customs handling fees, such as import VAT in
the European Union or the United Kingdom. These charges are set by your local
authorities, are not included in the price you paid, and are the
responsibility of the buyer. The carrier may ask you to pay them before
delivery.
If a parcel is refused or returned because these charges were not paid, we can
refund the price of the product, but any shipping and customs costs already
incurred will be deducted.
Address details
Please double-check your shipping address, and include a phone number and any
postal or ZIP code required in your country. International carriers often need
a phone number to arrange delivery. If a parcel is returned because the
address was wrong or incomplete, we can ship it again, but the second shipment
is paid by the buyer.
Damaged or lost parcels
If your order arrives damaged, email support@nestcloud.online as soon as you
can with photos of the product and the packaging. If possible do this within
7 days, so we can still file a claim with the carrier. This does not limit
your 90-day warranty, described in our refund policy.
If tracking shows no movement for more than 10 days, contact us and we will
open an investigation with the carrier.